Care plans
Attention on a schedule, so you never have to remember.
A care plan is a standing arrangement. We know your tub, we visit on a rhythm and you are first in line when something needs doing.
Most tubs fail because nobody was watching. A filter goes unrinsed, a cover soaks through, a small leak runs for a season. A care plan puts a technician who knows your spa on a regular schedule, so the small things are caught while they are still small.
There are three tiers. Each builds on the one before it, and each is set up around your particular tub, its age, its location and how much it is used. Because those things vary so much, we share pricing after we have seen the spa, in writing and without pressure.
Seasonal
Two visits a year
- A spring opening and an autumn closing, with the checks described on our seasonal page
- Cover, cabinet and equipment inspection at each visit
- A written note on anything that needs attention
- Filter cleaning at both visits
- Booking ahead of the general queue when the seasons turn
Year-Round
Regular attention
- Everything in the Seasonal tier
- Scheduled mid-season visits, including a full drain, clean and refill
- Filter replacement when it is due
- Priority scheduling for repairs
- Freeze-protection testing before the first cold snap
- Discounted labor on repairs carried out under the plan
Concierge
A standing arrangement
- Everything in the Year-Round tier
- A named technician who knows your tub and property
- A direct line to the same small team, by call or text
- First call for urgent faults and winter problems
- Annual review of the tub's condition with a plain view on what lies ahead
- Help with covers, replacement parts and any other tub-related errand
Who a plan suits
Plans make most sense for people who rely on the tub regularly, who travel, who own a second home in the area or who simply prefer that someone else keeps track. A tub used every week through the year gets noticeably more from this arrangement than one filled twice a summer.
They also suit households with older spas. A spa of ten or fifteen years benefits from regular attention because the fault that arrives in January is often the one that would have shown itself in September.
How it works
We visit the tub, record its make, age and condition and talk about how you use it. From that, we propose the tier that fits and describe what is included, in writing. You agree, we set a schedule and we begin.
You are never locked in for a long period without understanding the terms, and we will explain every line before you decide. If you would rather try a single visit first, that is entirely fair.
What a plan does not cover
Plans cover attention and priority. Parts that wear out or fail are still parts, and we quote them separately before we order anything. We will not describe an ordinary repair as free just because you hold a plan.
Plan questions
Can I change tiers later?
Yes. Many people start with Seasonal and move up after a winter.
Does a plan cover parts?
No. Parts and major repairs are quoted separately, with discounted labor on the Year-Round and Concierge tiers.
Do you service tubs of any age?
Usually, yes. We assess a tub before we propose a plan and say honestly if a plan is not the right fit.
Choose the pace that suits your tub.
Tell us about your spa and we will recommend a tier, with pricing in writing after we have seen it.