Before you book
A few things worth knowing.
Is there a charge for the first visit?
Yes, diagnosis is a paid visit, and we give you the figure before we book. If you proceed with a repair, we explain how it is handled in the estimate.
How soon can you come?
It depends on the season and the fault. Water on the floor or a burning smell comes first. We give you an honest time when we reply.
What should I have ready?
The tub's make and model if you know it, the error code on the panel and a note of when the problem began. Photos help a great deal.
Do I need to be home?
Someone should be present at the start and the end. We need access to the tub and its power supply, and we want to talk you through what we find.
Do you charge for quotes on larger repairs?
No. Once we have diagnosed the fault, the written quote is part of the service.
What if I am not sure what is wrong?
That is normal. Describe what you see and we will take it from there.